Workshop guide · Work orders

Start each job with clear work.

One work order helps staff record the complaint, agree on the work, and hand over the result without losing details.

See the service-log template

Free service-log template. No account needed.

Fictional example · not customer data
Vehicle
B 1234 XYZ · 42,000 km
Complaint
Noise from front brakes
Approved work
Inspect front brakes
Assigned to
Mechanic A · 30 Sep 2026

From vehicle intake to completed job

  1. 01

    Receive and inspect

    Record the customer name and contact, plate, model, mileage, date, and complaint in the customer's words. Check the vehicle's initial condition together.

  2. 02

    Agree on the scope

    Write down the inspection and estimated cost. Get approval before extra work or replacing parts. Record who approved it and when.

  3. 03

    Close the job

    Record the findings, labor, parts, mechanic, final cost, and completion date. Check the vehicle, then give the customer the details.

A short example

A customer reports brake noise. The workshop agrees to inspect the brakes first. If pads need replacement, request new approval before fitting them. Record the result and receipt number when finished.

Add the result to the vehicle history

Move the date, mileage, work, parts, cost, and receipt number into the service log. Keep the work order and receipt as references.

You can use this guide on paper or in a spreadsheet. Otovia is preparing to launch; its demos do not save your work orders.